SpinoLoco Privacy Policy

At SpinoLoco, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at spinoloco.com. We are operated by Medial N.V., a company registered in Curaçao (Reg. No. 156005), with CHITIEN LTD acting as our paying agent in Cyprus (HE 421174). By using our platform, you acknowledge that you have read and understood this policy and consent to our data practices as described herein.

Who We Are

Here at SpinoLoco, we operate as an online casino licensed by the Curaçao Gaming Control Board (GCB) under licence OGL/2023/115/0092. Our SpinoLoco Casino platform serves players across multiple international jurisdictions where online gambling is legally permitted. As the data controller responsible for your personal information, we are committed to processing your data lawfully, fairly, and transparently in accordance with applicable data protection regulations.

Information We Collect

When you register and use our services at Spino Loco, we may collect the following categories of personal information:

Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, GYFV*YA6$8HF_jAt, and account preferences
• Copies of government-issued identification documents for KYC verification
• Proof of address and payment method ownership documentation

Financial and Transaction Data

• Payment method details, including card numbers (partial), e-wallet identifiers, and cryptocurrency wallet addresses
• Deposit and withdrawal history, including amounts, methods, and timestamps
• Transaction records related to our welcome package, reload bonuses, and other promotional offers
• Information about your use of our SpinoLoco loyalty program tiers and earned points

Technical and Usage Data

• IP address, browser type, device identifiers, and operating system information
• Pages visited, session duration, click behavior, and navigation patterns
• Geolocation data to verify your jurisdiction and compliance with our terms
• Log files and error reports generated during your use of our platform

How We Use Your Information

We at SpinoLoco use the personal data we collect for the following purposes:

• Account management: We use your registration data to create and maintain your casino account, verify your identity, and provide access to our games and services.
• Payment processing: We process your financial data to facilitate deposits and withdrawals. Our minimum deposit threshold is 20 EUR, and we support a wide range of payment methods including Visa, Mastercard, MiFinity, Apple Pay, Google Pay, and major cryptocurrencies.
• Legal compliance: We are required to conduct Know Your Customer (KYC) verification, anti-money laundering (AML) checks, and responsible gambling assessments under applicable regulations.
• Fraud prevention: We monitor account activity to detect and prevent unauthorized access, fraudulent transactions, and abuse of our bonus system.
• Marketing communications: With your consent, we may contact you about our promotions, including our spinoloco bonus offers, reload promotions, and loyalty club benefits.
• Service improvement: We analyze usage patterns and player behavior to enhance the SpinoLoco casino online experience and improve our platform functionality.
• Customer support: We use your data to respond to your inquiries through our 24/7 live chat and email support channels.

Legal Basis for Processing

Our processing of your personal data is grounded in the following legal bases: performance of a contract (to provide you with our gambling services), compliance with legal obligations (KYC, AML, and licensing requirements), legitimate interests (fraud prevention and security), and your explicit consent where required (marketing communications). You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, our SpinoLoco Casino may share your information with the following categories of recipients:

• Payment processors and financial institutions: To facilitate transactions through your chosen payment method.
• Identity verification and KYC providers: To comply with our regulatory obligations under our Curaçao gaming licence.
• Game providers and technology partners: Including Evolution, Pragmatic Play, NetEnt, Play'n GO, and other software suppliers who power our gaming library of 2,000+ titles.
• Regulatory authorities and law enforcement: Where we are legally required or compelled to disclose information.
• Group companies and corporate affiliates: Including Medial N.V. and CHITIEN LTD, within our corporate structure for legitimate business purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and our licensing obligations. In most cases, we keep records for a minimum of five years following account closure to satisfy anti-money laundering and regulatory reporting requirements. When data is no longer required, we securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Casino SpinoLoco:

• The right to access a copy of the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure ("right to be forgotten") where data is no longer necessary
• The right to restrict or object to certain types of processing
• The right to data portability in a machine-readable format
• The right to withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us through our 24/7 live chat or email support. We will respond to verified requests within the timeframes required by applicable law.

Cookies and Tracking Technologies

Our SpinoLoco platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. These include essential cookies required for platform functionality, analytical cookies that help us understand how players interact with our site, and marketing cookies used to deliver relevant promotional content. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect your ability to use some features of our service.

Security Measures

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include SSL encryption for all data transmissions, secure storage protocols, access controls limiting data visibility to authorized personnel only, and regular security audits. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique GYFV*YA6$8HF_jAt for your SpinoLoco account.

Responsible Gambling and Data Use

We use your gameplay data to support our responsible gambling commitments. This includes monitoring for patterns that may indicate problem gambling behavior, enforcing self-exclusion and deposit limit requests, and ensuring that players who have opted out of marketing do not receive promotional communications. If you have concerns about your gambling habits, please contact our support team or access our responsible gambling tools directly within your account settings.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our services following notification of changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out. Our customer support team is available 24/7 via live chat on spinoloco.com or by email. We are committed to resolving any privacy-related concerns promptly and transparently.