SpinoLoco Terms and Conditions

Welcome to SpinoLoco Casino. These Terms and Conditions govern your access to and use of our platform, games, bonuses, and all related services. By registering an account or using our website at spinoloco.com, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. At SpinoLoco, we reserve the right to update or amend these terms at any time, and we will notify you of any material changes. The English version of this document is the legally binding version in all cases.

1. About Us and Our Licence

Our platform is operated by Medial N.V., a company incorporated under the laws of Curaçao with registration number 156005. Our paying agent is CHITIEN LTD, registered in Cyprus under company number HE 421174. We hold a valid gaming licence issued by the Curaçao Gaming Control Board (GCB) under licence number OGL/2023/115/0092. At SpinoLoco, we are committed to operating transparently and in full compliance with our regulatory obligations.

2. Eligibility and Account Registration

To use our services at SpinоLoco Casino online, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a jurisdiction where online gambling is legally permitted.
• You must not be accessing our services via VPN, proxy, or any other tool used to circumvent geographical restrictions.
• You may hold only one account with us. Duplicate accounts will be closed and any associated funds may be forfeited.
• All information you provide during registration must be accurate, complete, and up to date.

We reserve the right to request identity verification documents at any time. Failure to provide satisfactory documentation may result in the suspension or closure of your account and the withholding of pending withdrawals.

3. Deposits and Payment Methods

At SpinoLoco, we accept a wide range of payment methods to ensure convenient access for players worldwide. Our accepted deposit options include VISA, Mastercard, Multibanco, MB WAY, MiFinity, Revolut, Wise, Open Banking, POLi, Apple Pay, Google Pay, and cryptocurrencies including BTC, BCH, DOGE, ETH, LTC, and USDT.

The minimum deposit is 20 EUR (or equivalent: 20 USD/CAD/CHF; 40 AUD/NZD; 200 SEK/DKK; 500 CZK). We do not accept deposits from business accounts, prepaid cards, or third-party sources. All deposits must originate from a payment method registered in your own name.

We support the following currencies: EUR, USD, CAD, CHF, AUD, NZD, SEK, DKK, CZK, BTC, BCH, DOGE, ETH, LTC, and USDT.

4. Withdrawals

Our SpinоLoco withdrawal policy operates on a closed-loop basis, meaning withdrawals are processed to the same payment method used for the original deposit. If that method is unavailable for withdrawals, we will process payments via bank transfer. Cryptocurrency withdrawals are sent to the wallet address registered on your account.

4.1 Withdrawal Limits and Processing Times

• Minimum withdrawal: 20 EUR or equivalent (higher minimums may apply for certain methods).
• Daily limit: 500 EUR
• Weekly limit: 2,500 EUR
• Monthly limit: 10,000 EUR
• Maximum single payout: 250,000 EUR per 24 hours
• Maximum bonus winnings cap: 5,000 EUR
• Maximum 3 pending withdrawals at any time

We process withdrawals on a first-come, first-served basis within 3 business days, after which funds may take up to 1 additional business day to reach your account. We do not charge any withdrawal fees on our end, though your payment provider may apply their own charges.

5. Bonuses and Promotions

Our SpinoLoco bonus programme includes a Welcome Package spread across your first four deposits. No promo code is required to activate the welcome offer. The package is structured as follows:

• 1st Deposit: 150% match up to 1,000 EUR + 100 Free Spins (x30 wagering)
• 2nd Deposit: 75% match up to 750 EUR + 50 Free Spins
• 3rd Deposit: 75% match up to 1,000 EUR
• 4th Deposit: 100% match up to 500 EUR

Each deposit within the welcome package requires a minimum of 20 EUR and must be used within 7 days. The maximum bet while a bonus is active is 5 EUR per spin or hand. Free spin winnings are subject to x40 wagering. All bonus winnings are capped at 5,000 EUR.

5.1 Additional Promotions

Beyond the welcome package, at SpinоLoco we offer a range of ongoing promotions, including a High Roller Welcome Bonus (150% up to 2,500 EUR), a Crypto Boost (100% up to 200 EUR), Tuesday Reload (75% up to 200 EUR), and Loco Weekends (100% up to 500 EUR). We also provide a Weekly Loyalty Cashback ranging from 5% to 20% based on net losses, capped at 5,000 EUR per week. No-deposit winnings are capped at 100 EUR.

5.2 Game Contribution and Restricted Games

Not all games contribute equally to wagering requirements. Live games, Arcade titles, and Jackpot Slots contribute 0% toward bonus wagering. Roulette bets covering 24 or more numbers will void bonus winnings. We reserve the right to modify game contribution rates at any time.

6. Loyalty Programme

Our SpinoLoco Loyalty Club features five membership tiers earned through wager points (WP) accumulated within a 30-day period:

• Poco Loco (0–400 WP): 80 free spins, 1%/2%/1% daily/weekly/monthly rakeback
• Super Loco (800–3,200 WP): 60 EUR + 100 spins, 2%/3%/2% rakeback
• Mega Loco (5,000–120,000 WP): 790 EUR, personal manager, 3%/4%/3% rakeback
• Ultra Loco (270,000–800,000 WP): 9,700 EUR, VIP tournaments, 5%/5%/5% rakeback
• Ultimate Loco: Invitation only — our highest tier with exclusive privileges

7. Responsible Gaming

At SpinoLoco, we take responsible gambling seriously. We provide tools to help you manage your gaming activity, including deposit limits, session time reminders, self-exclusion, and reality checks. If you feel that gambling is negatively affecting your life, we encourage you to contact our support team immediately or reach out to independent organisations such as GamCare or BeGambleAware. Our platform is strictly for adult users only.

8. Prohibited Activities

When using our services, you must not:

• Attempt to defraud us or any other players on our platform
• Use automated software, bots, or scripts to interact with our games
• Abuse our SpinоLoco bonus system, including through coordinated play or arbitrage
• Access our site via VPN, proxy, or any circumvention technology
• Engage in money laundering or any other illegal financial activity

9. Customer Support

Our support team is available 24/7 via Live Chat (accessible when logged in) and by email. We are committed to resolving your queries promptly and professionally. Support is provided in English as the primary language.

10. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Curaçao. Any disputes arising from the use of our casino SpinоLoco platform that cannot be resolved through our internal complaints process may be escalated to the relevant regulatory authority under our Curaçao GCB licence. We aim to resolve all complaints fairly and efficiently.

By continuing to use our services, you acknowledge that you have read and accepted all of the terms outlined in this document. If you have any questions, please do not hesitate to contact us.